Salesforce Service Cloud
Scale now with AI + Data + CRM. Boost productivity and lifelong loyalty from your contact center to the field with the #1 CRM for service.
Artificial Intelligence
Deliver faster, more personalized service with trusted AI built right into your CRM.
OMNI Channel & Self Service
Empower customers to find answers themselves and on their own terms and time frame. Help your business deflect cases, cut costs, and prioritize complex issues with the #1 platform for service.
Case Management
Telephony Integration
Lower your agent’s average handle times and improve customer satisfaction with CTI, also known as computer-telephony integration.
Digital Channels
Reach customers on every digital channel. Whether on mobile messaging, web chat, or social networks, the #1 service platform helps you provide a consistent experience while increasing CSAT.
AI For Customer Service
Scale support and increase agent productivity with Service Cloud Einstein — artificial intelligence for customer service.